Return and Refund Policy

At Girl... It’s Not Personal (“GINP”), every item is made to order. We want you to feel cared for and confident in your purchase, so please review the policy below before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, email girl.itsnotpersonal@gmail.com within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

Once the issue is reviewed and approved, we will arrange a replacement or refund at no additional cost. Please do not mail an item back unless we specifically instruct you to do so.

Returns and exchanges for non-defective items

Because our products are created especially for each order, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or personal preference. Please review product photos, descriptions, and size information carefully before purchasing.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Production can begin quickly, so changes and cancellations are not guaranteed after an order has been submitted for fulfillment.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate shipping address. If an order cannot be delivered because the address provided was incorrect or incomplete, additional production or shipping charges may apply to a replacement.

Approved refunds

Approved refunds are issued to the original payment method. After we process a refund, your bank or payment provider may need additional time to post it to your account.

Questions

Email girl.itsnotpersonal@gmail.com with your order number and we will help you through the next step.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.